Article Shop Limited

We recognize that at times things may not work as intended, and we wish to assure you that our return and refund process will be clear and reasonable. Take the time to read the policy below so you understand how we manage returns and refunds.

Returning an Item

If you wish to return an item, we ask you to email us at [email protected] within 14 days of receiving your order. The item must be:

• Unworn and unused, in its original condition.
• In its original package with its tags still attached.
• Free from any damage inflicted after delivery.

Instructions on how to return the item will be given once your request is assessed.

Refund Process

When we get back the returned product, we will check it and inform you of the result. If it is approved, we will make the refund through bank transfer only. Refunds will take 5-10 business days to show up, depending on your bank.

Exchanges

We don't provide direct exchanges. If you need another product, return the initial purchase as per the above steps and order a new one.

Non-Returnable Items

There are some items we cannot accept return, such as:

• Specially made or personalised products.
• Those that have already been used or modified after shipping.

If your item is not returnable, we will let you know by request.

Incorrect or Damaged Orders

Should you receive incorrect or damaged items, please report to us on [email protected] with your order information and photographs. We shall examine the complaint and provide a proper solution.

Legal Compliance

This policy complies with UK consumer protection legislation, such as the Consumer Rights Act 2015 and the UK GDPR. Your information will be processed securely and solely used to deal with your return or refund request.

Amendments to This Policy

We sometimes update this policy. Updates will be posted on this page, and we recommend that you check it from time to time.

Should you have any queries, please contact [email protected].